We talk to your customers before your people do. Built for automotive.
Products
WhatsApp, Telegram, iMessage, email and the chat on your site. Captain answers in seconds, in the customer's language, and books the test drive into your calendar.
Live transcript
Inbound and outbound. Captain picks up every call, even at lunch, and makes the ones nobody gets around to: qualifying a lead, NPS after a visit.
Skills
Each skill is a role, packed: what to know, what experience to draw on, which process to follow and how to talk to a person in that moment. Pick the ones you need, and Captain starts on day one.
Picks up in seconds, gets the reason for the call, routes it with a summary.
Qualifies, offers the right car, books the test drive, follows up.
Books the service, reminds before it is due, says when the car is ready.
Quotes the rate, collects the documents, walks the deal to signature.
Calls back every campaign lead within minutes, reports which channel paid.
Scores every call and chat, human or AI, and shows the team what to fix.
Features
You write what Captain knows: prices, stock, hours, rules. It answers from that and nothing else.
Change it on your website and Captain reads it. New prices, offers and hours, nobody retypes anything.
Captain shows you what customers ask that your base doesn't cover yet.
A customer goes quiet. Captain writes again in an hour, then the next day, until there's a reply or a booking.
You set who sees what and who may reply. The brand can watch without touching.
Every visit lands in your calendar, with a reminder the day before.
Who answered, when, how fast, how it ended. Every conversation recorded and scored.
Reads what the message is about and alerts the team that owns it.
Each brand’s models, stock, prices and hours, kept apart.
Send a photo of an ID. Captain reads it into the record.
Captain mirrors the customer's language instantly, in text and on the phone.
Same Captain, same memory. Start on WhatsApp, call tomorrow, finish on the site.
Knows when a person is needed and brings one in. Same chat, no restart.
Works on top of your CRM, DMS and telephony. Nothing to replace.
Its own machine, with your stock list, calendar and CRM open. While the customer is still typing, Captain has found the car, booked the slot and sent the confirmation.
“Captain answers our customers on the website chat and on WhatsApp within seconds, in their language, around the clock. It resolves 74% of requests across Sales, Leasing and After-sales on its own and hands the rest to our team with full context.”
Walid SalameManager Operations & Business Support
Emirates Motor Company · Mercedes-Benz Abu Dhabi
“With Captain we launched Volvo e-commerce in Saudi Arabia and automated customer support in one go. Customers configure, reserve and ask about their car in Arabic or English at any hour, and the team only steps in where a person adds value.”
Mark NotkinFormer Head of Volvo Cars
Electromin · Saudi Arabia
Captain isn’t a chatbot or a script. It is built to do real work, with a name, a role and access to your tools. It delivers from day one, and gets better as it learns how your dealership works.
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